Refund policy
Return Policy
30-Day Returns
Skincare and haircare items may be returned within 30 days of purchase. Because our products are personal care items, returns are accepted only for items that are unopened, unused, and in their original sealed packaging. Items that have been opened or used are not eligible for return.
Supplements Are Final Sale
For safety reasons, supplements cannot be returned once they have been purchased and delivered. Once a supplement leaves our care, we cannot verify how it has been handled or stored. This does not apply to supplements that arrive damaged, defective, or incorrect (see below).
How to Start a Return
Please contact us at mail@awahearth.com before sending anything back. We’ll confirm whether your item is eligible and send you return instructions. Items sent back without contacting us first may not be accepted.
Unless we state otherwise or applicable law requires it, you are responsible for return shipping costs on change-of-mind returns.
Damaged, Defective, or Wrong Items
Please inspect your order when it arrives. If any item, including a supplement, is damaged, defective, leaking, or not what you ordered, contact us right away at mail@awahearth.com with your order number and a photo of the issue, and we’ll make it right.
Non-Returnable Items
For health and safety reasons, the following cannot be returned:
- All supplements once delivered (final sale)
- Opened or used skincare and haircare products
- Items marked as final sale
If you’re unsure whether an item can be returned, contact us before purchasing or before sending it back.
Exchanges
Contact us to ask about exchange options before returning your item.
European Union Returns and Cancellations
If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies (sealed personal care and health products that have been unsealed after delivery may be exempt). After you notify us that you wish to cancel, you must return the goods within 14 days. We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but may withhold the refund until we receive the goods back or evidence that you have sent them. For eligible cancellations, we will refund the product price and the cost of standard delivery, but not any additional amount paid for express or premium delivery.
United Kingdom Returns and Cancellations
If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies (including sealed health and hygiene products unsealed after delivery). After you tell us you wish to cancel, you must return the goods within 14 days. We will refund eligible cancelled orders within 14 days after we receive the returned goods or evidence that you have sent them back. For eligible cancellations, we will refund the product price and the cost of standard delivery, but not any additional amount paid for express or premium delivery.
Refunds
Once we receive and inspect your return, we’ll email you to let you know whether your refund was approved. Approved refunds are issued to your original payment method. Your bank or payment provider may need additional time to post the refund. If you haven’t seen your refund within a reasonable time after approval, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that apply if goods are defective, not as described, or not delivered within the agreed timeframe.
Contact
To request a cancellation, start a return, ask about an exchange, or report a damaged item, email us at mail@awahearth.com.